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MacExperience Return Policy:
How to Return
If you picked up your purchase in store, bring back the item you wish to return to that respective store and an associate will help you with that process.
If you were shipped your item, send us an email at firstname.lastname@example.org to start the return process. You will need to reach out to us within the accepted time stated above. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When Will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at email@example.com.
We started the MacExperience in 2001 with one simple mission: to keep our customers connected. We are here to solve your IT problems, whether that is getting you a new Mac, repairing your phone, or designing a network from scratch, so you can accomplish your dreams and stay connected to those you care about. How can we help you?
We work closely with Apple to ensure we are delivering the same level of quality (or better) that you would get from them in Cupertino – right here in Indiana.
Our staff are committed to providing great customer service– from asking lots of questions before giving recommendations to having a clean, safe environment to interact in.
MacExperience Apple Certified technicians are the best in the industry and know your Apple device inside and out.
MacExperience strives to create an inclusive atmosphere. Our business will not turn you away based on your sexual orientation, gender, race, disability or political/religious affiliation.
Our logo isn’t the only thing that’s green! All computer waste generated by MacExperience is recycled. We also offer a free computer recycling service.
We know you’re busy. More importantly, we respect that you’re busy, and we will do our best to make sure your issues are solved as quickly as humanly possible.