As of August 2020
This Privacy Policy governs the manner in which MacExperience collects, uses, maintains and discloses information collected from users (each, a “User”) of the macexperience.com website (“Site”) and for devices checked in for service. This privacy policy applies to the Site and all products and services offered by MacExperience. This Privacy Statement does not apply to the websites of our reseller service providers or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with which you interact.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies, or to alert them when cookies are being sent. If cookies are refused, note that some parts of the Site may not function properly.
MacExperience may collect and use Users’ personal information for the following purposes:
To improve customer service: We may use information provided by users to help us respond to customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site: We may use feedback you provide to improve our products and services.
To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site features: To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails: We may use the email address to send Users information and updates pertaining to their orders. It may also be used to respond to their inquiries, questions and/or other requests.
We do not sell, trade or rent Users’ personal identification information to others. We will provide notice and opt-out choice if ever MacExperience does share such information with non-agent third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our reseller service providers, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes. If you do not wish to have your personally identifiable information shared with third parties, contact our Privacy Policy Coordinator as described at the end of this document. We are potentially liable in the case of onward transfers to third-party service providers.
We may disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; or if MacExperience reasonably believes it is necessary to protect MacExperience, its customers or the public. MacExperience may be required to provide personal information in response to a lawful request from governmental authorities, including to meet national security or law enforcement requirements.
You have choices about how to manage your personal data and what types of communications you receive from us. If you contact us, we will endeavor to respond to your inquiry within 30 days. Please note that we may have a legal obligation to preserve certain data. Data subjects whose data is received by MacExperience have the right under the Privacy Shield to access, correct or delete their personal data. They may do so by sending a request to: info@macexperience.com. If you have any questions about the type of personal data we hold about you or if you wish to request deletion of personal data we hold about you, please send a request to: info@macexperience.com.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
The retention period for data we process can vary based on certain circumstances or obligations. For example, we retain personal data for as long as it is necessary to provide the products or services you have requested, or for other legal compliance or essential business purposes such enforcing our contracts, maintaining the security of our products or dispute resolution.
Our website is a general audience site and is not intended for use by children under 18. If you become aware that a child under 18 has provided us with personal data, we ask that you notify us by email at info@macexperience.com. Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to delete it.
MacExperience has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.