iPad (9th Gen)

MacExperience Return Policy:

• Please bring your original receipt.
• You have 14 calendar days to return an item from the date it was purchased.
• You have 5 calendar days to return an Apple branded item from the date it was purchased.
• Only items that have been purchased directly from MacExperience can be returned to MacExperience.  Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure the item being returned is repackaged with all of the cords, adapters, and documentation that were included when you received it.
• There is a 20% restocking fee to ALL opened items, unless defective. 
• Any defective Apple CPU, AirPort device, or iOS device will be repaired under AppleCare Warranty.
• Non-returnable items: Special orders, damaged/abused items, service/training items, and opened software.
• MacExperience reserves the right to deny any return.  Returns are subject to approval.

How to Return

If you picked up your purchase in store, bring back the item you wish to return to that respective store and an associate will help you with that process.

If you were shipped your item, send us an email at info@macexperience.com to start the return process. You will need to reach out to us within the accepted time stated above. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

When Will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@macexperience.com.