iPhone 5

Protecting Your Investment with a Case

Did you know when you protect your device with a case, it maintains its value better than if left unprotected?  When our technicians value a computer or any device for trade in, we run a lot of tests on it, but we also look at the condition of the device. The better it looks, the more it's worth.  Let's be honest, no one wants to buy anything used that looks like it's been through the ringer. If you're going to spend your hard-earned dollars on a MacBook or an iPad 2 or keep track of your whole life on your iPhone, you really should protect it.

That's why we offer cases for your devices, from see thru Speck cases to the Moshi Overture wallet cases.

Moshi20 Speck20

Rumor: iPhone 7 ditching the headphone jack?

The standard 3.5-millimeter headphone jack, it's everywhere, your computer has one, your smartphone has one, even car stereos have them. There's a rumor going around that the new iPhone 7 might NOT have one. According to Mac Otakara, a Japanese tech site, Apple just might cut the 3.5 headphone jack from its new phones.  But that doesn't mean that you wouldn't or couldn't use headphones.  You're familiar with a lightning cable right? The one Apple switched to with the iPhone 5.  Well, Apple introduced the MFi specification for Lighting-based headphones last year. It looks like Apple may have been planning a transition away from the headphone jack for a while.

Mac Otakara says the new iPhone will come with Lightning-based EarPods, and will support third-party Bluetooth and Lightning-based headphones.  If you want to continue using those $400 headphones with the new iPhone, you will need an adapter of some sort.

If this is true, it would be in typical Apple style to "pull the plug" on the 3.5-millimeter headphone jack. After all it was Apple that killed the floppy, the CD drive and the USB on the recent MacBook (which only has the USB-C and a 3.5 millimeter headphone jack).

It will be interesting to see what you will be able to do with a lightning based headphone jack. Will you be able to charge and use headphones at the same time? Will this make the phone even thinner?  Remember, this is just a rumor, it just happens to come from a pretty good source.

We're So Busy, We're Moving

Map
Map

We're relocating our downtown location to our existing Castleton location, on November 1st.

We're also bringing back someone you might remember from our past. No, it’s not Steve Jobs. We can’t bring back the dead, but we are bringing back a powerhouse of a player. One of the originals: Tom Egan. Boom!

Thank you for your continued support.

On November 1st, downtown customers will be able to find us at:

 6609 E 82 St Indianapolis, IN 46250

Located near Castleton Mall, at the intersection of 82nd and Craig.

Mon—Fri: 9am to 6pm; Sat: 10am to 5pm

(317) 217-1610

iPhone Battery Replacement Program Info

Due to the high volume of iPhone 5 battery requests: batteries may not be available for immediate replacement. For our iPhone technicians to perform Apple-required diagnostics, you must make an appointment at MacExperience.com/iPhones. [hr]

How do I determine if my iPhone 5 is eligible?

Apple has provide this link to assess whether your iPhone is among the models included in the battery replacement program.  Simply type your serial number in the provided space and Apple will let you know if your iPhone eligible. If Apple determines that your iPhone 5 battery does not qualify, you may inquire for a paid replacement.

Where do I find my iPhone serial number?

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Step 1: Tap on the gear icon 'Settings,' then tap 'General.'

settings iphone

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Step 2: Once in 'General,' then tap 'About.'

general iphone

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Step 3: Once in 'About,' then scroll down to find your serial number.

about iphone

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Do I need an appointment?

Yes. Please have your phone backed up and set up an appointment here:

[button href="/iphones"]Set up an iPhone Appointment[/button]

What if my iPhone 5 is not included in the battery program but I am still having issues?

There are a lot of factors that can lead to a shortened battery life. If you believe you are experiencing battery issues and your iPhone does not qualify for the Apple battery replacement program, our technicians can still assist you in diagnosing the issue.

What else do I need to know?

1. Your phone may be eligible but not qualify for the battery replacement.

2. Due to the large volume in demand, batteries may not be available for immediate replacement. We will order a replacement battery and notify upon arrival.

3. Remember to back your phone up before arriving at your appointment.

Quick Access to Draft Emails on iOS

Have you ever been interrupted while composing and email on your iPhone or iPad. You hit cancel, and then propted with “Delete Draft or Save Draft” But getting to that draft can be overwhelming.  

Step 1: Hold down the compose button.  You will be prompted with "New Message" and PREVIOUS DRAFTS.

 

That's it.  Lesson over.

 

TIP-Draft

Share a list in Reminders

Share Reminders 1 Not only is it easy to create and edit reminders, but you can also share and collaborate on lists with anyone else in the world, even if they don’t have an Apple Device with them. All they need is an iCloud account.

To be clear, you cant invite others to share your Reminders lists from your iPhone, iPad or iPod touch. You have use your Reminders app on the OSX version 10.8.2 or later. If you don’t use a Mac computer, you can access Reminders from iCloud.com. Just log in using your iCloud account information. Most people’s iCloud account is the same as their Apple ID (the account info and password used to buy music and apps).

The steps:

1. Launch Reminders app on OSX or iCloud.com

2. Create a list you want to share with others.

3. Hover over the right side of the list you want to share and select the broadcast icon that appears

4. Enter the iCloud connected email address for anyone you want to invite to the list.

Share Reminders 2

Once you’ve shared a list, the person or people you are sharing with can see all of your archived items, plus the current list. They can also edit the list. So, if you share a grocery list with your spouse, the two of you can add or remove any items. It is as if you are sitting in the kitchen together while making the list.

When a person accepts your invitation to share a Reminder list, you will receive an alert on all devices that feature the Reminders app.

All changes that are made to your list will be immediately viewable in our iOS Reminders app. So, if your spouse makes a note on one of your items, you’ll know about it before putting it in the cart.

You can remove someone just as easily as you invited them. Hover over the broadcast icon again and click on their name. Select “Remove” and you're done. They will no longer have access to your list. However, all of their changes will remain on your list.

 

Bump Your Apple TV

Did you know that you can setup an Apple TV by simply bumping your iPhone to your Apple TV? It's true. If your iPhone is already connected to your home wifi network and logged in to your Apple ID, you can simply bump your iPhone to your Apple TV during the setup process on the language select screen and the Apple TV will automatically import your wifi and Apple ID settings from your iPhone.

What is required?

A WiFi network Apple TV 3rd Gen using Apple TV software 6.0 or later One of the following iOS devices running iOS 7 or later:

  •    iPhone 4s or later
  •    iPad 3rd gen or later
  •    iPad mini
  •    iPod touch 5th gen

The steps:

  1. Connect your Apple TV to your television and power and wait until you Apple TV displays the setup screen.
  2. Unlock your iOS 7 device and ensure that Bluetooth is enabled. Also ensure that you are connected to the Wi-Fi network you want to use with Apple TV.
  3. Touch your iOS device to your Apple TV and wait for the prompts to appear on your iOS device and Apple TV.
  4. Enter your Apple ID and password on your iOS device.
  5. Choose if you want Apple TV to remember your Apple ID password, and if you want Apple TV to send data to Apple.
Note: This does not change your iOS device preferences.
  6. Your Apple TV will start the configuration process, including connecting to your Wi-Fi network, activating Apple TV, and setting up your iTunes Store account.
  7. When complete, your Apple TV is ready to use.

Note: While configuring your Apple TV, keep your iOS device within 10 to 15 feet of your Apple TV until the configuration process completes.

iPhone on Mac with iOS 8 and Yosemite

Yosemite, the next OS X along with iOS 8 coming this fall will have a great feature, that I look forward to. Answering my iPhone on my Mac.

That’s right, you can now make and receive phone calls on you Mac. According to Apple,

“When your iPhone rings, you’ll get a notification on your Mac showing you the caller’s name, number, and profile picture".  When clime the notification to answer, your Mace suddenly becomes a speakerphone. But it doesn’t end there, you can also dial out by clicking a phone number see in Contacts, Calendar, Messages, or Safari.  Simply make sure that your iPhone and Mac are on the same Wi-Fi network.

How about sending text messages and not just iMessage? Yosemite and and iPhone running iOS 8 have you covered.  You will be able to send and receive SMS and MMS text message from you Mac.  I love that I can send iMessages to my family and friends from my Mac, but now, forget about it, I’m in love.  My friends in the “green bubbles” will now have the same privilege as those in the “blue bubbles”, all from my Mac.
Apple is also introducing Handoff. If your devices are near each other, they can automatically pass whatever you’re doing from one to another.
Example: You are writing an email on you Mac but your wife is wanting to leave right now. Switch to your phone and continue the message without losing your place, get the car (passenger seat because you don’t want to type an email and drive at the same time), and go.
According to Apple “Handoff works with Mail, Safari, Pages, Numbers, Keynote, Maps, Messages, Reminders, Calendar, and Contacts.  And app developers can easily build Handoff into their apps”. So me may see more uses of Handoff in the future.

iOS 8 Message App

MessagesIniOS8

Messages, in iOS 8 will be getting a number updates that will make the most used app in iOS even more useful. Here the skinny of what users can look forward to.

One of the more ground breaking additions to Messages is the ability to seamlessly send voice messages without having to leave the app itself.  Apple calls this "Tap to Talk."

There's now a microphone icon located to the right of the message window. Users simply need to tap on the icon, record their message and send. Also worth noting is that users can listen to voice messages by simply raising their iPhone up to their ear. In addition to audio, Messages also allows users to quickly send short video messages.

Because voice and video messages are larger than standard messages,  they will self-destruct as to save storage space. Message recipients, though, can  keep selected audio and video messages of their choosing. Kind of like Snapchat meets iOS.

Another improvement to Messages in iOS 8 is that it finally gives users more control over group text conversations that they're a part of. You will finally have the ability to leave group texting threads (I hate it when my phone is blowing up in a conversation I don't care about), add or remove other participants, and elect not to be disturbed every time a group text flies in.

The new Messages app gives you the ability to see all the photos and videos ever sent in a particular conversation without having to hit "Load Earlier Messages". For anyone who has had to press that button 365,241 times to find a photo sent weeks if not months earlier, this feature is a godsend.

Speaking of photos, Messages in iOS 8 now supports the ability to send multiple photos and videos concurrently.

And lastly, a add-on to the upcoming Messages feature set is the ability to quickly share your location with friends.

Apple describes the feature as:

"Where are you?" Answer that question more clearly than ever with a map showing your location. You can also share your whereabouts with people you choose for an hour, until the end of the day, or indefinitely. And you can see people in the message thread on a map if they've shared their locations.

This will make connecting with friends easier than it's been with "Find My Friends."

Families and Apple ID's

Dear Dad, Mom, and children, Do you ever get frustrated with your Apple Devices sharing content, pictures, texts, and apps with other family members? We examine a few scenarios and give some sound advice to solve these conundrums.

[quote author="Mom" bar="true" align="left" width="full"]Every time my daughter downloads an app, it shows up on my phone too.  How do I prevent that?[/quote]

[quote author="Dad, Mom, and Teens" bar="true" align="left" width="full"]I have a warning on my phone that says there is not enough space to back up.  What does this mean? How do I take care of it?[/quote]

I get questions like these quite often from families that visit our stores.  I almost always reply with a question, “Do you share the same apple id”?  Usually the answer is yes.

I’m a husband of one and a father of three.  We’ve gone through this headache as well.  I’ve discovered, along the way, a 3 simple steps that can be done to keep everything easy and uncomplicated.

[toggles]

[toggle title="1. New ID for Jr."] Create an Apple ID for each person in the house.  In order to do this, each person will also need an email address. [/toggle]

[toggle title="2. Protect the Password"] Do not tell your child the password to the apple ID. This does a few things. First, it forces them to have to come to you for approval of purchase. This is really nice if you have your credit card attached to the Apple ID. Secondly you know what they are viewing, listening to, and playing.  Some of you may not want to have your credit card associated with your child’s Apple ID. That’s fine, set them up with an iTunes gift card.  You can even pay your children for work performed or reward them, with iTunes gift cards. Then, when they run out of money on that gift card, but want to purchase something, you have an opportunity to teach them something that even the government should learn.  That you can’t spend what you don’t have. [/toggle]

[toggle title="3. Take it With You"] When your child grows up and leaves the house, they can take their music, apps, books and a financial understanding with them, and there is no arguing over who owns what. [/toggle]

[/toggles]

I know that to some this may seem like a hassle, but when you set this up early, you can avoid headaches later.  Each person has their own iCloud backup so you wont be trying to connect 5 devices to one iCloud that would eat up the 5GB of free space extremely fast.

[quote author="Husband and Wife" bar="true" align="left" width="full"] I don't want to separate our Apple ID's, it's just the two of us. [/quote]

Some of you just don’t want to go that route, perhaps there is only two of you in the house and that’s fine.  The question still remains though, how do you separate who gets what on which device?  There are some steps that actually work.

[toggles]

[toggle title="Scenario #1 My wife or child gets all of my text."]

Let’s clear the air just a bit so there is no confusion.  Text Message and iMessage are not the same thing.  The typical text message is sent through a cellular data service provider (Verizon, AT&T, Sprint, or whoever), and is transferred to the recipient. Depending on your cell phone plan, you could be charged for the text message. But then there is iMessage, when you send a text message to someone that has an Apple ID, the Messages app automatically recognizes that person’s Apple ID and routes the message through Apple’s servers instead of using the cell phone carrier and avoids texting charges from the carrier.

To be clear, your wife or child is not intercepting all text messages, just the iMessages.  To prevent that from continuing, we need to make an adjustment.

On your device go to

Settings > Messages > Send & Receive

Then select or deselect how that device can receive iMessages.  You can choose the phone number associated with the phone, the Apple ID, or any email address you choose.  If you do decide to use a different email follow the instructions on our Alternate iMessage Email guide.

[/toggle]

[toggle title="Scenario #2 When my child/husband downloads an app, it appears on my device."]

Simply turn off automatic downloads option. On your device select

Settings > iTunes & App Store > Automatic Downloads

This section has the option to have Automatic Downloads turned on for Music, Apps, Books and Updates.itunesAppstore-iconibooksAppstore-icon[/toggle]

[toggle title="Scenario #3 We want to share music, but not all of it."]

Like Scenario 2, you need to turn off automatic downloads first. There are two ways to go about this.  First you can stream via the cloud. Your music will not actually be on your device, but is available to stream if you have a wifi connection or a cellular connection.  Remember though, rates may apply.  The second choice is to sync the music you want through itunes on your computer.  See our Syncing via iTunes blog for further instructions.

[/toggle]

[toggle title="Scenario #4 (Almost Explicit Content) My 7-year-old son has seen questionable pictures of us. What do we do?"]

First, flush your sons eyes out with water. Second, explain that this is what married couples only do. Third. Turn off photo stream on his iPad.  Then set up a shared stream for only you and your wife.

Select

Settings > iCloud > Photos

Make sure that photos are turned off here on the device you do not want your Almost Explicit Content to go to.

To create a shared stream for you and you spouse go to your photos on your device.  Then select Shared at the bottom followed by the + new shared stream… Name the stream and select next.  You will be prompted to invite someone to view these photos.  Note that in order for them to participate, they must have an apple ID.

[/toggle][/toggles]

Alternate iMessage Email

How to set up an alternate iMessage email address. From an iOS device:

1. Select the device you wish to change.

2. Go to Settings > Messages > Send & Receive > add another email

3. type the email you want to add.

4. Wait for a verification email from Apple.  In the verification email you will need to follow the Link.

 

If you are wanting to change the email address for messages on your computer...

1. Launch Messages.

2. choose messages from the menu bar.

3. Select Preferences

4. select accounts

Syncing via iTunes and iTunes Backup

iTunes Backup

iTunes Backup is how users have backed up their iOS devices before iCloud was available.  It is still a method that many users continue to use and serves them well. Let’s see if this is the best way for you.

  • Do you regularly use the computer that has your iTunes Backups?
  • Do you not have an iCloud account or don’t want to use iCloud?
  • Do your photos and videos on your device’s camera roll regularly exceed 1 GB in size?
  • Do you tend to have very large backups?
  • Would you like a manual or secondary backup solution to use with your iCloud back up?

iCloud and iTunes Backup together

For those of you who want that extra level of backup for your data, we suggest that you use iCloud Backup and iTunes Backup together.

When you use iCloud backup, it doesn’t disable iTunes backup completely, it just stops the automatic backup via iTunes.  You can manually backup via iTunes yourself whenever you want to create a new one.

The Steps for Manual iTunes Backup 

1. Plug your iOS device into your primary computer via the cable provided.

2. Open iTunes

3a. For iTunes 11, click the iOS device button on the right, then in the backups section, click back up now under “manually backup and restore”

3b. For iTunes 10.7, right-click or control click on your iOS device in the iTunes source list, then choose back up from the itunes device shortcut menu.

4. Allow the backup to complete.

We recommend backing up with iTunes on a weekly basis or more often if there is important data.  If your going to use the two backups together, and you want to speed up your iCloud Backup and Restore functions, you can save iCloud storage by turning off very large data types. Example: You have a 7 GB Camera roll on you iPhone, and you already have it manually backed up to iTunes.  Disabling the backup of any items can be done on your iOS devices.

Settings > iCould > Storage & Backup > Manage Storage > Backups > Backup Options

These items, after doing so, will only be backed up manually to itunes.

Automatic iTunes Backup.

1. Open iTunes

2. Connect your iOS device to your computer with the included USB cable.

3. Select the iOS device in the upper right corner. If your don't see your device, choose View > Hide Sidebar.

4. In the Summary tab, select "Sync with this [device] over Wi-Fi"

5. When the computer and the iOS device are on the same Wi-Fi network, the iOS device will appear in iTunes. The automatic syncing will commence when the following conditions are true:

  • The iOS device is charging
  • iTunes is open on the computer
  • The iOS device and the computer are on the same Wi-Fi network.

 You can also backup via iCloud

A Guide to Guided Access

If you're the parent of a toddler who just loves to get his grubby little paws on your iPad, Guided Access can become one of your best friends. Let's find out why. Let's pretend your family is on a roadtrip, and your toddler needs some entertainment on that long trip. He just loves to watch his favorite movie. You've purchased several movies from iTunes and have loaded them on your iPad for him to enjoy. But toddlers love to press buttons to see what they do.

How can you keep him from getting access to everything, all you really need is for him to enjoy the movie.  Enter Guided Access! Tweak  a few settings, and you can set up your iPad so that the only thing he can do is watch his favorite movie!

To activate Guided Access, navigate to: Settings > General > Accessibility > Guided Access

Find in Settings > General > Accessibility > Guided Access

 

 

Flip the switch to 'On' and then tap on Set Passcode. This will be a secret, 4-digit code that you'll use to disable Guided Access when it's in use. Pick something you can remember, but don't let your toddler see.

Now that it is set up, it's time to put it to use. Here's what to do: get a video started, then triple-click on the home button. This activates Guided Access for the application.  (note: you can use this on any application, and draw "circles" around which part of the screen you don't want them to touch)

Guided Access activated with available settings

From here, there are a couple of settings that are available to choose... the hardware buttons are set to Always OFF. You can turn off Touch and leave Motion ON. Turning off Touch disables the entire touch screen, which prevents your little guy from ending his video to early.

Another option is to turn Touch on, and then select areas of the screen that you'd like to be disabled. Leaving Motion turned on still allows for the screen to orient itself based on how the iPad is being held. Once you're happy with the settings you've chosen, tap on Start in the upper right corner.

To exit out of Guided Access, triple-click the home button, and then tap in your secret 4-digit passcode. You'll be taken back to the Guided Access settings screen, where you can tap on the End button in the upper left corner, or you can tap on Resume in the upper right corner.

Triple Click home button and put secret code in to disable.

Now you can safely hand your iPad over to your child, and he's off and running, without being able to access anything else on the iPad.

iOS Guides

iOS 7 is here and we will be starting to bring you tips on what it does.  Stick around because this list will be growing. METip iOS Backup and Restore

Erase and Restore

Families and Apple ID's - end the madness

Alternate iMessage Email

Syncing via iTunes and iTunes Backup

Backup via iCloud

Swiping Back - No more thumb stretches

A Guide to Guided Access - Keep your toddler on one program

Control Center

Notifications in iOS 7

 

Apple Unveils The iPhone 5 (And Other Cool Stuff)

Apple Press Conference 2012

Good news for Apple fans! Today, the company officially announced its newest gadget, the 4-inch retina display iPhone 5. The new phone, made of glass and aluminum, is the thinnest, lightest phone ever made by the company, according to Mashable.

The taller phone features an additional row of icons, and boasts brand-new software updates, writes Gizmodo.

The phone is faster, too, with “ultrafast wireless” and speedier CPU and graphics, along with the new Lightning connector -- which will have an adapter you can use to plug into old accessories, according to TechCrunch.

In addition, Apple announced a new iPod Nano, a new iPod Touch Mini and a new full-sized iPod Touch, along with new “ear pods,” which are upgraded ear buds that are less harmful to a user’s hearing. Plus, iTunes has gotten a facelift, as well.

And for those who are curious, here is some of the other cool info covered in the unveiling:

  • 84 million iPads have been sold since the product debuted
  • Mountain Lion is the fastest-selling OS X of all time
  • More than 700,000 apps are now available in the App Store

If you’re one of the lucky ones to nab the iPhone 5 from the Apple Store -- pre-order date Sept. 14, shipping date Sept. 21 -- consider The MacExperience as your go-to place for excellent customer service, repairs and a wide variety of accessories just for your brand-spanking-new gadget!

Tell us: Will you be getting the iPhone 5, picking up the iPhone 4S or iPhone 4 at rock-bottom prices, or perhaps buying one of the new iPods? Let us know!