Warranty

iPhone Battery Replacement Program Info

Due to the high volume of iPhone 5 battery requests: batteries may not be available for immediate replacement. For our iPhone technicians to perform Apple-required diagnostics, you must make an appointment at MacExperience.com/iPhones. [hr]

How do I determine if my iPhone 5 is eligible?

Apple has provide this link to assess whether your iPhone is among the models included in the battery replacement program.  Simply type your serial number in the provided space and Apple will let you know if your iPhone eligible. If Apple determines that your iPhone 5 battery does not qualify, you may inquire for a paid replacement.

Where do I find my iPhone serial number?

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Step 1: Tap on the gear icon 'Settings,' then tap 'General.'

settings iphone

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Step 2: Once in 'General,' then tap 'About.'

general iphone

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Step 3: Once in 'About,' then scroll down to find your serial number.

about iphone

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Do I need an appointment?

Yes. Please have your phone backed up and set up an appointment here:

[button href="/iphones"]Set up an iPhone Appointment[/button]

What if my iPhone 5 is not included in the battery program but I am still having issues?

There are a lot of factors that can lead to a shortened battery life. If you believe you are experiencing battery issues and your iPhone does not qualify for the Apple battery replacement program, our technicians can still assist you in diagnosing the issue.

What else do I need to know?

1. Your phone may be eligible but not qualify for the battery replacement.

2. Due to the large volume in demand, batteries may not be available for immediate replacement. We will order a replacement battery and notify upon arrival.

3. Remember to back your phone up before arriving at your appointment.

MacExperience Opens Noblesville Location

Hey, have you heard the news? No, not about the iPhone 5, though you can read about it and all of the other news from the Apple Press Conference here. The MacExperience has opened a new store in Hamilton Town Center next to AT&T and near the Dick’s Sporting Goods.

13901 Town Center Boulevard Noblesville, IN 46060 (317) 217-1610

Monday through Saturday: 10 a.m. to 9 p.m. Sun: 12 p.m. to 6 p.m.

Now Noblesville-area residents have quick and easy access to Apple products and the best accessories for work or home.

Get certified Apple warranty and out of warranty repairs on your MacBooks, iPhones, iMacs and more from our trained specialists. Whether you’re looking for a new iPad for work, new headphones for your morning run or an Apple business solution for your IT needs, what you need is available at our four MacExperience locations.

Check out the photos of our newest stores from our Facebook page!

Apple Unveils The iPhone 5 (And Other Cool Stuff)

Apple Press Conference 2012

Good news for Apple fans! Today, the company officially announced its newest gadget, the 4-inch retina display iPhone 5. The new phone, made of glass and aluminum, is the thinnest, lightest phone ever made by the company, according to Mashable.

The taller phone features an additional row of icons, and boasts brand-new software updates, writes Gizmodo.

The phone is faster, too, with “ultrafast wireless” and speedier CPU and graphics, along with the new Lightning connector -- which will have an adapter you can use to plug into old accessories, according to TechCrunch.

In addition, Apple announced a new iPod Nano, a new iPod Touch Mini and a new full-sized iPod Touch, along with new “ear pods,” which are upgraded ear buds that are less harmful to a user’s hearing. Plus, iTunes has gotten a facelift, as well.

And for those who are curious, here is some of the other cool info covered in the unveiling:

  • 84 million iPads have been sold since the product debuted
  • Mountain Lion is the fastest-selling OS X of all time
  • More than 700,000 apps are now available in the App Store

If you’re one of the lucky ones to nab the iPhone 5 from the Apple Store -- pre-order date Sept. 14, shipping date Sept. 21 -- consider The MacExperience as your go-to place for excellent customer service, repairs and a wide variety of accessories just for your brand-spanking-new gadget!

Tell us: Will you be getting the iPhone 5, picking up the iPhone 4S or iPhone 4 at rock-bottom prices, or perhaps buying one of the new iPods? Let us know!

When Disaster Strikes Your Apple Products, We Can Help

Spilled CoffeeAs young adults settle into their fun and exciting social and collegian lives, accidents tend to occur in the most untimely manners. For many students, a little water or juice that spills onto your computer might not seem like a disaster today, but just wait for a few days to find out that the $2,000 MacBook Pro you just bought for your first year of school is not working as well it should ... or simply not powering on at all. And what's worse, liquid damage is not covered under Apple's limited or extended warranties. What happens when liquid of any type comes into contact with the internal components of an electronic device can lead to catastrophe that is beyond any feasible economic recovery.

However, your local MacExperience can help. What you must do beyond a doubt is immediately bring in your machine to one of our locations, and we will do our very best to take the machine apart and clean up the liquid that is in contact with the electrical components inside your machine. We can potentially help you avoid emotional breakdowns, parental requests for replacements, or worse, being without a computer until your student loans can afford you a new one.

So before you conclude that it is OK that you only got a little liquid on your machine, please help us help you by promptly letting the professionals at your local MacExperience attempt to save your machine. And remember that a little liquid can be a disaster waiting to happen, and what works today might not be working in a day, week or month from now. As liquid evaporates from the machine, the residual compounds that remain in contact with the circuitry will literally eat away and eventually render your machine inoperable.