Apple Specialist

PIMS works with Apple GSX

Did You Know...GSX Intergration
Did You Know...GSX Intergration

Did you know that PIMS controls all communication with Apple GSX, without the Tech needing to login to GSX? PIMS-Gold is fully integrated with GSX. What this means is that everything your techs do in GSX to:

  • Create a GSX Repair
  • Update a GSX Repair
  • Complete a GSX Repair

Can be done directly in PIMS. Your techs never need to duplicate any of the information on any repair.

PIMS allows your salespeople to configure and sell CTO’s easily

Did-You-Know...CTOs-2-364x364.png

Did you know PIMS allows your salespeople to configure and sell CTO’s easily?

We’ve heard that some of you discourage your employees from selling Apple CTO’s because of the hassle involved in building the CTO, adding it to inventory, getting the costs right, and sending to purchasing.

PIMS-Gold let’s your salespeople build a CTO through a simple configuration interface.

Ensuring that the customer’s price and your cost matches the Apple Online Store. Once built, PIMS can backorder the CTO and alert your purchaser to place the order or wait for him/her to purchase all CTO’s at once. PIMS supports product allocation across multiple locations, so everyone in the company can tell which CTO belongs to which customer.

PIMS Auto-Reconciles Invoices from Apple

Did You Know - Apple Reconciliation
Did You Know - Apple Reconciliation

Did you know that PIMS auto-reconciles both labor reimbursements and parts invoices from Apple?

Labor Reconciliations

PIMS knows the labor reimbursements for each repair and your Service Excellence Score. If the reimbursement you get from Apple agrees with what PIMS thinks you should get, the credit is automatically booked to accounting. PIMS will return a list of those SROs not reconciled, giving you the opportunity to dispute those with Apple.

Parts Invoices

PIMS knows the Exchange and Stock prices of all GSX parts. If PIMS agrees with the amount you were invoiced from Apple, the charge is automatically booked to accounting. PIMS will return a list of any SRO not reconciled, with an explanation of the dispute. PIMS will not auto-reconcile an invoice if:

  • You have not received the part.
  • You ordered the part as a warranty repair.
  • You have not billed your customer for the part.
  • You were charged a different price than PIMS expected.
  • If you flagged the part as GPR or DOA, PIMS will alert you if you were invoiced for the part, but never received the credit.
  • If you flagged the part as CTS, PIMS will allow for multiple invoices from Apple, but will not let the total of all invoices be greater than the stock price of the part.
  • PIMS will auto-reconcile shipping charges, whether they are on the same invoice as the part, or on a separate invoice, but will not reconcile more shipping charges than you have parts on that SRO.