Automatically Send SRO Status Updates with PIMS

Did You Know...SRO Emails
Did You Know...SRO Emails

Did you know that PIMS allows you to automatically send SRO status updates?

PIMS allows you to change the Status of an SRO as it moves through that process. You can assign email templates to any or all Statuses and have PIMS automatically send email updates to the customer.

Not only have we seen an increase in our CSAT scores since this feature was introduced, we place call to action information in each email, letting the customer know about other products or services we offer—like Beyond the Box product, or expedited service options. We’ve incorporated great email marketing into messages the customer really wants to get. One added bonus to me is that I no longer have to yell at my techs to keep the customer updated.

We send an email out when the repair is checked in to let the customer know that they’ll be receiving emails throughout the repair process.

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We then send an email out when diagnostics are complete and parts are on order, one when the parts have arrived, and one when the repair is completed and ready for pickup.

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