MacBook Repair Extension Program for Hard Drive Issues Apple has determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007, may fail under certain conditions.
If your MacBook was purchased in the date range listed above and shows a flashing question mark on the screen, please bring it by one of our stores.
Identifying Affected MacBook Systems
A flashing question mark appears on screen when the MacBook is turned on.
Affected MacBook models
13-inch black and white MacBook models with the following processor speeds and hard drive capacities:
* Processor speed - 1.83GHz, 2GHz, or 2.16GHz
* Hard drive capacity - 60GB, 80GB, 100GB, 120GB, or 160GB
If your MacBook exhibits the flashing question mark symptom and matches the affected model descriptions above, the hard drive needs to be examined.
Some customers may have paid for out of warranty repairs that qualify under this program. Apple will contact affected customers (where contact information is available) with details on the reimbursement process. If you believe that you paid for a repair covered by this program and you have not been contacted, you may contact Apple Technical Support.
This worldwide Apple program does not extend the standard warranty coverage of the MacBook.
This program covers affected MacBook models for 3 years from their original date of purchase or until August 15, 2010 whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.